This Privacy and Security Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from  We are committed to protecting your privacy and security. We understand that your information and design files are important to you, and we take our responsibility to keep them safe very seriously.

Collection of Information

We collect information from you when you purchase embroidery designs from us, contact us for support, or create an account on our website. The information we collect may include:

  • Contact information (your name, email address, and phone number)
  • Billing information (your name, address, and credit card number)
  • Demographic information (your zip code and country)
  • Design file information (the name, size, and type of your design file)
    Use of Information

    We use the information we collect from you for the following purposes:

    • To process your orders and fulfil your requests
    • To provide you with customer support
    • To improve our products and services
    • To send you promotional emails and newsletters
      Sharing of Information

      We do not share your information with third parties without your consent. However, we may share your information with third-party vendors who help us to provide our services, such as our payment processor and data storage provider. These third-party vendors are contractually obligated to keep your information confidential.

      Security of Information

      We take steps to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These steps include:

      • Encrypting your information using industry-standard encryption methods
      • Limiting access to your information to only those employees and contractors who need it to perform their job duties
      • Regularly backing up your information
      • Storing your information on secure servers
      • Conducting regular security audits
        Do Not Track 

        Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

        Disposal of Information

        We securely delete your information when it is no longer needed.

        Your Rights

        When you place an order through the website, we will maintain your Order Information for our records unless and until you have the right to access, correct, or delete your information. You also have the right to opt out of receiving promotional emails and newsletters.


        We may update this Privacy and Security Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

        Contact Us

        If you have any questions about this privacy and security policy, please contact us at