EmbroPlex Shipping Policy
Absolutely. Below is a rewritten version of your EmbroPlex Shipping Policy, tailored to fit the Shopify "Shipping policy" section and aligned with the EmbroPlexOS™ stitched logic, EmbroPartner™ fulfillment network, and your brand voice.
EmbroPlex Shipping Policy
Version: 2025 – Powered by EmbroPlexOS™ & EmbroPartner™
Welcome to the stitched economy. At EmbroPlex™, our goal is to deliver quality, efficiency, and trust at every touchpoint – including how your products arrive. Every thread, garment, and digitized file you receive is tracked through EmbroPlexOS™ and fulfilled via our certified EmbroPartner™ logistics network.
📦 Processing Times
-
Digital Products (EmbroFiles™, EmbroTeam™):
-
Instant delivery to your Client Dashboard upon approval & QC
-
Turnaround for custom digitizing: 1–2 business days average
-
-
Physical Products (EmbroBlank™, EmbroPoly™, EmbroStore™ items):
-
Orders processed within 24–72 hours
-
Fulfilled by verified EmbroPartner™ hubs in your region
-
🚚 Shipping Timeframes
We offer region-specific delivery windows based on partner hubs:
| Region | Delivery Time |
|---|---|
| Bangladesh | 1–3 business days |
| South Asia | 3–5 business days |
| International | 5–10 business days |
| Remote/Rural | Add 2–4 business days |
All timeframes are approximate and tracked via your EmbroPlexOS™ dashboard.
🌍 Tracking & Logistics
Once shipped, you’ll receive:
-
A tracking ID (email + dashboard notification)
-
Real-time status via EmbroPlexOS™ Client Dashboard
-
Delivery verification logs (via EmbroPartner™ route scans)
💸 Shipping Costs
-
Digital files: Always free.
-
Physical orders over $100: Free standard shipping.
-
Under $100: Shipping calculated based on weight & destination.
-
Expedited shipping: Available at checkout if offered by your local EmbroPartner™.
⚠️ Delays & Exceptions
We strive for same-day dispatch but may face unavoidable circumstances:
-
Natural disasters, customs holds, courier strikes
-
Delays due to incorrect shipping addresses (client responsibility)
-
Backorders or regional warehouse shortages
If any delays occur, you’ll be notified directly via your Client Dashboard.
🚫 Shipping Restrictions
We do not currently ship physical products to:
-
Countries under active trade embargo
-
Territories where logistics partners are unavailable
We do offer full digital delivery globally.
🧵 Stitching with Integrity
From barcode to doorstep, your product is managed by systems built to protect quality. If your package is lost, damaged, or delayed beyond 7 days with no movement, please file a support request via:
