Frequently Asked Questions

Q: What services does EmbroPlex offer?
A: we offer a wide range of readymade embroidery designs, Custom embroidery digitizing, and illustration/character drawing services that are perfect for your growing embroidery businesses. 

Q: What are embroidery designs and how do they work?

A: Embroidery designs are digital files that contain instructions for an embroidery machine to stitch a specific design onto fabric. They are created using specialized software and can be in various formats such as PES, JEF, or DST.

Q: What format will I receive my custom embroidery digitizing files in?

A: We provide all types of embroidery machine formats, including PES, DST, JEF, EXP, HUS, VP3, and XXX, along with a detailed worksheet PDF.

Q: What is EmbroPlex's after-sales service?

A: We take pride in our after-sales service. If you encounter any issues with your purchased designs or have any questions, please contact our support team, and we will be happy to assist you. Your satisfaction is our top priority.

Q: Can I sell items that I stitch using EmbroPlex embroidery designs?

A: Yes, you are generally allowed to sell items that you have stitched using EmbroPlex embroidery designs. However, please make sure to review the specific terms and conditions of each design for any restrictions or limitations on commercial use.

Q: I have an image need to digitize into a embroidery design, do you accept custom?

A: Yes! We are happy to accept Custom Request, Browse our Custom Embroidery Service page and simply Fill out the contact form, Our attentive team will prioritize your message shortly.